DEFINITION:

This is a call center position working with clients and other office staff.  Primary assignments include answering calls, scheduling and checking in clients for appointments, and entering demographic information into the EHR system. 

This position works for Carastar Health's Call Center, 988 Lifeline Call Center, or the Access to Care Call Center which covers a region beyond the agency.  Cross-training and ability to rotate across locations is required. 

DESCRIPTION OF DUTIES:

Answer telephone calls promptly and in a polite and professional manner.

Admit consumers into programs by entering demographic, insurance, and financial information- hospital discharges, walk-ins, and referrals.

Verify and update demographics and insurance during each call.

Responsible for insurance referrals.

Maintain charts for corrections and completeness including importing documents and external records into the EHR system. 

Schedule and reschedule appointments for the main center and all satellite offices.

Take messages and route calls to staff efficiently.

Answer questions about services that Carastar offers and other outside services.

Confirm consumer appointments and work the Vital Interactions appointment worklist.

Assist with State Reporting data corrections.

Ensure that the call center and cubicles are clean and organized.

Cross train and provide front desk coverage for Carastar Center and its' satellite offices.

Train as a 988 Lifeline Call Center Operator

Direct visitors to appropriate areas in the building and various locations.

Perform other related duties as requested by supervisor.

REQUIREMENTS:

Ability to relate well with the public in person or on the telephone.

Ability to work in a team environment.

Knowledge of office practices.

Experience in multitasking.

Proficient in typing and transcription.

Ability to work in a fast-paced office environment.

Sitting for extended periods of time.

Ability to drive and work at each location as needed.

QUALIFICATIONS:

High School Diploma or equivalent

Must hold and maintain a valis driver's license and maintain a driving record that is acceptable to Carastar Health's insurance carrier.

Must maintain at least liability coverage on personal vehicles.