Acute Care Office Manager

Acute Care
8-bed Crisis Residential Unit or IHS
19.93 Hourly
13.10  Hourly
Full Time
1st, 8a-5p, M-F

This is a responsible administrative and direct care position that services as the office manager for a crisis residential facility, assessment center, or crisis diversion center. Position also works as a MH Tech as needed.



Maintain surveillance of building, ground and utilities and initiate appropriate action to assure proper functioning, pleasant appearance and conservation of time, money, and energy.

Assume custodial responsibility for equipment and assure that equipment is maintained and operational.  Stock adequate level of supplies.

Maintain central file on administrative matters as well as on consumer charts.

Keep minutes of general staff meetings and refer items for review to the attention of the Director.

Responsible for scheduling of staff positions, including after hours. 

Meet the public, give, and obtain routine and non-technical information.

Answer the telephone, screen calls, and process mail.

Responsible for ensuring insurance information is entered into health record.

Type consumer progress notes, psychological and psychiatric reports, letters, and other materials as needed.

Responsible for consumer’s records being current and complete with all required forms.

Assist, when needed, conducting all duties as required of a MH Tech. 

Transport consumers as needed.

Complete required daily, weekly, monthly, and annual reports.

Assist in de-escalation of consumers utilizing appropriate CPI techniques and documenting. 

Complete Carastar reports and documentation as assigned. 

Participate in training activities as required to enhance skills needed to work with the seriously mentally ill.

Monitor and comply with established procedures for accidents, fires, or other emergencies.

Ensure compliance with facility rules.

Complete reports and paperwork as assigned.

Cover other Carastar programs and locations as assigned by supervisor.

Document all billable services, shift notes, and other significant interactions in electronic health record.



Working knowledge of office practices.

Ability to work independently or with a group.

Familiarity with principles and practices of medical records.

Excellent interpersonal skills and ability to communicate in a courteous manner with all persons, both personally and in writing.

Ability to relate well to the public, in person or on the telephone, in a pleasant manner.

Basic computer skills including some word processing/basic typing skills.

Knowledge of medical billing procedures.



Graduation from high school or its equivalent including or supplemented by courses in secretarial business practices, typing, computer and office equipment.

Must hold and maintain a current Red Cross First Aid/CPR and CPI certificates.

Must hold a valid driver's license and maintain a driving record that is acceptable to Carastar's insurance carrier.

Must maintain at least liability coverage on personal vehicles